Privacy Policy
1. Overview
This Privacy Policy explains how OpesNova AI ("OpesNova," "we," "us") collects, uses, and protects information when you use opesnovaai.com and the OpesNova platform.
2. Information we collect
| Category | Examples |
|---|---|
| Account information | Name, work email, institution, role |
| Billing information | Processed by our payment provider — we do not store full card details |
| Usage data | Queries, feature usage, session logs, device/browser type |
| Uploaded content | Documents you submit for analysis, scoped to your institution |
3. How we use information
- To provide, maintain, and improve the platform
- To process payments and manage subscriptions
- To respond to support requests
- To monitor for misuse and maintain platform security
- To communicate service updates (you may opt out of non-essential communications)
4. Institutional data isolation
Documents and query history are scoped per institution. We do not use one customer's uploaded documents to answer another customer's questions, and we do not sell or share your data with third parties for their marketing purposes.
5. Third-party processors
We rely on a limited number of third-party providers to operate the platform, including cloud hosting, database infrastructure, payment processing, and AI model providers. These providers process data only as needed to deliver the service and are bound by their own confidentiality and security obligations.
6. Data retention
We retain account and usage data for as long as your account is active, and for a limited period afterward as required for legal, tax, or security purposes. You may request deletion of your data by contacting us, subject to any legal retention requirements.
7. Security
We use industry-standard safeguards — including encryption in transit, access controls, and API key management — to protect data. No system is completely secure, and we encourage users to report any suspected vulnerabilities to us directly.
8. Your rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or object to certain processing. To exercise these rights, contact hello@opesnovaai.com.
9. International data transfers
OpesNova serves customers across Iraq, the UAE, and other jurisdictions. Data may be processed on servers located outside your home country as part of our cloud infrastructure. We take steps to ensure data is handled consistently with this Policy regardless of location.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-app notice before taking effect.
11. Contact
Questions about this Policy: hello@opesnovaai.com